At Vanatics Removals Ltd, we aim to make every move smooth and stress-free. We understand that plans can change, and this policy explains how cancellations and refunds are handled.
Cancellations
- Cancellations must be made in writing via email to hello@vanaticsremovals.co.uk.
- Cancellations made more than 7 days before the scheduled service will not incur a charge.
- Cancellations made between 2–7 days before the service may incur a partial charge to cover reserved time and resources.
- Cancellations made less than 48 hours before the scheduled service may be charged in full.
Refunds
- If you have paid in advance and are eligible for a refund, it will be processed within 7–10 business days.
- Refunds are issued to the original payment method used.
Non-Refundable Charges
- Deposits (if applicable) may be non-refundable once the booking is confirmed.
- Fees already incurred (such as permits or storage) are non-refundable.
If you have any questions about this policy, please contact us at hello@vanaticsremovals.co.uk.